• Provided Tier One support to the Developer and User communities and strong customer relationship management including production monitoring, creative problem solving, and proactive communications. 

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• Responsible for all Change Management promotions thru the environments including post-deployment support, problem management, service call resolution, proactive support, and troubleshooting as it relates to WebFOCUS coding and access. 

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• Provided administrative support for several ongoing tasks including fulfilment of access requests, resolving access issues, Change Management promotion requests. 

 

• Created 95% of an Automated Change Management Interface (ACMI).  This was put on hold until new security enhancements are complete which, among other things, eliminates the use of NAS Drive to store the change packages. 

 

• Created several chart, report, and portals for Admin support, Developer and User communities. 

 

• Accredited in WebFOCUS Designer 8206 and supported developers using it. 

 

• Provided technical support and development to replace Business Objects with WebFOCUS.